These Terms and Conditions govern your use of the hpcburners.com website.
Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
1. Intellectual Property
hpcburners.com is an authorized dealer of HPC products.
All Intellectual property contained herein is owned by HPC Fire (Hearth Products Controls).
2. Links To Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by hpcburners.com and has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that HpcBurners.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
3. Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
4. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
5. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
6. Contact Us
If you have any questions about these Terms, please contact us:
By email: support@hpcburners.com
By visiting this page on our website: https://hpcburners.com/contact-us
At HpcBurners.com, we prioritize your satisfaction with every purchase. Please review our comprehensive return policy guidelines below:
1. Eligibility:
- Only unused items in their original packaging are eligible for return.
- Returns must be initiated within 30 days from the date of purchase.
- Installed products are not eligible for return. If a returned product shows any evidence it has been used or installed the return will not be accepted.
2. Return Process:
- To initiate a return, please contact our customer service team at support@hpcburners.com to obtain a return authorization (RA) number and further instructions.
- Please ensure to include the RA number on the outside of the package when returning the item.
- All HPC products must be returned in their original packaging.
3. Refunds:
- Refunds will be issued to the original payment method upon approval of the returned item.
- Please note that any return products that received "free shipping" will have the original "actual" shipment costs deducted from the refund provided.
4. Restocking Fee:
- All return products are subject to a 25% restocking fee.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
In the rare case that the shipping box appears damaged upon arrival please refuse the delivery as this will assist us in expediting a replacement shipment to you.
6. Non-Returnable Items:
- Certain items such as clearance or final sale items, gift cards, and downloadable software products are not eligible for return.
7. Return Shipping Address:
- Please ship your return items to the following address:
HPC Burners - Diamond Fire
32421 Calle Perfecto
San Juan Capistrano, CA 92675
We strive to ensure that your return process is as smooth as possible. If you have any further inquiries or require assistance, please do not hesitate to contact us at support@hpcburners.com
Thank you for choosing HPC Burners - Diamond Fire.
Welcome to HpcBurners.com, your premier destination for top-quality advanced fire features and solutions! At HpcBurners.com, we're not just about keeping you warm; we're dedicated to ensuring your complete satisfaction, right down to the fine print.
Enjoy the luxury of Free Shipping on all orders, but let's dive into the details. Our Free Shipping offer applies to standard ground shipping only, ensuring your purchase arrives promptly and securely. Please note that express services are excluded from this offer. Some items require Oversized Shipping, additional shipping charges may apply on specific Oversized Items.
We stand by the quality of our products, but if for any reason you need to make a return or exchange, here's the deal: while we're happy to facilitate the process, the customer is responsible for any return expenses to ship the merchandise back to us.
Returns or exchanges on orders where Free Shipping was initially applied may result in an adjusted refund amount to cover any original shipment costs incurred, unless the product is determined to be defective. We strive to provide transparent and fair policies to ensure your experience with HpcBurners.com is nothing short of exceptional.
International Shipments
International Guests, Welcome!
Get Lit at HpcBurners.com, your ultimate destination for premium advanced fire solutions! As we extend our services globally, please note that for international orders, shipping fees are determined on a case-by-case basis. Simply request a quote, and our dedicated team will swiftly provide you with the necessary details to proceed with your order.
While we strive to accommodate all orders, please be aware that we reserve the right to terminate and refund any order at any time. This ensures that we maintain the highest standards of service and satisfaction for our trusted customers worldwide.
Experience the unparalleled comfort and reliability of HPC Electronic Ignition Burner products today. Let us elevate your outdoor experience, no matter where you are in the world.
HPC Burners
32421 Calle Perfecto San Juan Capistrano CA 92675
Copyright © 2024 HPC Burners - All Rights Reserved.
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