HPC Electronic Ignition Burner Systems - Factory Tech Talk

For the fastest and most accurate resolution of issues with your HPC Electronic Ignition Burner, we strongly recommend that your installer contact HPC’s factory technical support team directly. Speaking with an HPC technician allows for efficient diagnosis of any operational issues and helps identify the exact cause of the problem.

Electronic ignition fire pit burners can experience issues for a variety of reasons, including ignition components, wiring, power supply, or control modules. HPC technicians will guide installers through a structured troubleshooting process by asking targeted questions based on the burner’s symptoms.

Each HPC electronic ignition burner system includes a model identification plate located on the side housing beneath the burner. Prior to calling, the installer should remove the burner so the exact model number can be provided to the factory technician. Having the correct model information available significantly expedites troubleshooting and ensures accurate recommendations for replacement parts if needed.

Once the required part(s) have been confirmed by HPC, we are happy to assist with ordering genuine replacement components to restore proper operation.

HPC Technical Support Phone: 937-436-9800

Simply ask to be connected with a technician and have the burner model identification number readily available.

This direct-to-manufacturer support process is the most effective way to achieve an expedited and reliable resolution for any HPC electronic ignition burner issues - provided directly from the leading experts who build these advanced burner systems at the HPC Fire factory located in Ohio.